FAQ

ORDER PROCESS & TIMING: 

When will my order ship? 

All custom orders placed through a team store will be shipped in bulk to embroidery on the business day after that team store closes. We do not ship orders one by one to be embroidered. You will receive tracking information via email when your item(s) ship directly from our embroidery house to the address on your order. 

Can I edit or cancel my order?

Orders can be edited or cancelled anytime before the team store close date. This date will be listed on the top of your team store and should be included in the email correspondence sent out by your team administrator. If you are unsure when your team store closes, please contact your team administrator or Makayla Brown at mbrown@syncperformance.com.

How long does embroidery take? 

Embroidery takes 3-6 weeks depending on the time of year. Orders placed in the fall (approximately September-November) will have the longest lead times. If your team has decided to have orders sent to individual customers, you will receive tracking information via email when your item(s) ship. If your orders are shipping in bulk to one team destination, your team manager will have order updates. 

Can I return or exchange the items I ordered? 

We cannot accept returns or exchanges of embellished products, per our policy on our custom website. Please refer to our size chart and contact SYNC Custom (mbrown@syncperforamnce.com or 970-926-7731) for sizing questions before placing your order. We are able to accept returns and exchanges for items that have not been embroidered and are unworn, with their tags attached. 


SIZING:


Where should I measure to make sure I am selecting the correct size from the size chart?

*We recommend using a soft measuring tape for getting dimensions.

Chest:

Start one end of the measuring tape in the armpit area.  Then wrap it around the widest part of the chest to meet the starting end.

Waist:

Start the measuring tape at one side of the natural waist (just below the rib cage and above the hip bone).  Then wrap it directly around to meet the starting end.

Sleeve Length:

Start the measuring tape on the back exactly in between the shoulder blades.  Extend the tape along the shoulder then down the arm to the wrist or wherever you like your sleeve cuff to land.

Hips:

Start the measuring tape on one side below the hip bone.  Wrap the tape around the widest part of the hip/butt area to meet the starting end.

Inseam:

Start the measuring tape in at the top of the inside of the leg, near the crotch.  Then extend it down the inside of the leg to the ankle bone.