Shipping, Return, Payment and Warranty Policies
Orders will ship in bulk to our embroidery house on the business day after the team store closure date. Please allow approximately 4 weeks from the date the team store closes for your order to be delivered. Call us during regular business hours (M-F, 9 am - 5 pm Mountain time) with questions at (970) 926-7731 or send our Custom Program Manager, Makayla Brown, an email at firstname.lastname@example.org with questions regarding your order status.
Returns & Exchanges:
We cannot accept returns or exchanges for embellished products for any reason (including COVID-19). Please refer to our size chart for fit details and feel free to give us a call at (970) 926-7731 or email our Custom Program Manager, Makayla Brown, at email@example.com with any questions before ordering.
Custom Program Payment Terms:
Embroidered bulk orders: Bulk custom orders will be billed in two parts. Part one will be billed with "due on receipt" terms at the time of order placement and and the remaining amount plus shipping will be billed with "net 30" terms at the time the order ships. Orders totaling more than $1,000 USD will need to be paid by check or will incur a 3% credit card fee on top of the order total.
Non-embroidered bulk orders: Bulk team orders without embroidery will be billed with "net 30" terms at the time the items ship to the customer. Orders totaling more than $1,000 USD will need to be paid by check or will incur a 3% credit card fee on top of the order total.
Team store orders: Team store orders are paid in full (including shipping) by the customer at the time of order placement.
If you are not satisfied with one of our products at the time you receive it, or if one of our products does not perform to your satisfaction, you may return it to us for a repair, replacement, or refund. All our products have a limited lifetime warranty against defects in materials and workmanship.
What does this mean?
This means that our products are guaranteed against manufacturer defects for the practical life span of the product. The type and amount of use of the product is a factor in considering the practical life span of a product. No matter how well made, every product will eventually show signs of wear and tear, and this is not covered under our warranty. We will work with you to offer options to repair damage due to wear and tear at a fair rate.
How does the warranty process work?
Step 1: Please fill out the form below
Step 2: Allow us up to one week from the time we receive your warranty claim to respond. We will first determine if the product is under warranty coverage. We will then work directly with you to determine the best course of action (repair, replacement, or refund) depending on the damage and circumstances.